How can I track the status of my support tickets?
You have to
log in to the PropMix Support portal to view the status of your existing tickets. Once you have logged in, you can check the status of all your tickets, provide additional information on open tickets, re-open a closed ticket, or raise a new ticket.
If you don't have a user account for the portal, you can request one
here. You will receive an email with instructions to set up your user account.
Related Articles
How can I view the knowledge base articles for Prospektr?
You have to log in to the PropMix Support portal to view the knowledge base articles for Prospektr. If you don't have a user account for the portal, you can request one here. You will receive an email with instructions to set up your user account. ...
How can I view the knowledge base articles for iCMALive?
You have to log in to the PropMix Support portal to view the knowledge base articles for iCMALive. If you don't have a user account for the portal, you can request one here. You will receive an email with instructions to set up your user account. ...
How can I view the knowledge base articles for Profet.ai?
You have to log in to the PropMix Support portal to view the knowledge base articles for Profet.ai. If you don't have a user account for the portal, you can request one here. You will receive an email with instructions to set up your user account. ...
How can the information and photos provided by the homeowner be downloaded?
When the homeowner clicks on the Submit button, the appraiser receives an email notification. Clicking the URL received in this email takes the appraiser to the appraisal order page, where the status of the order will be marked as Completed. The ...
Do I need a user account to create a new support ticket?
You do not need a user account to create a ticket on the PropMix Support portal. You can create a new ticket here. Please ensure that you provide the correct email id to enable us to get back to you.